School Policy

Tuition & Fees

Tuition is charged on a monthly basis for all private lessons.  All students are required to enroll in our auto-bill program. This is a safe, secure and convenient way to pay tuition and any ongoing fees while enrolled at the school.  Subscription plans are charged on the same day of the month you enrolled in lessons. 

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Cancelations and Make-up Lessons -

We understand that sometimes life comes up and you may have to cancel a lesson. No problem! Just let us know 24 hours in advance of your lesson.  No-shows and lessons canceled with less than 24 hours notice are not made up or refunded.  If canceled in advance, you are entitled a make-up lesson credit to be used within one month of the cancellation date. In the unlikely event of a teacher cancelation – you are entitled to a make-up lesson.

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Instructor Breaks-

In accordance with legal requirements, the instructor is entitled to a brief rest period of up to 3 minutes before each lesson. This break ensures compliance with labor laws and allows the instructor to attend to personal needs, including bathroom breaks. The lesson will start promptly after the break, and the remaining scheduled time will be used for instruction.

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Withdrawal -

Enrollment is on-going,  but students may withdrawal at any point during the year. Withdrawals must be submitted in written form (text or email) 14-days before the auto-pay charge.

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Communication Policy -

To keep our lessons focused, productive, and respectful of everyone’s time, communication outside of scheduled sessions is reserved for scheduling and logistics only — such as rescheduling, cancellations, or payment-related questions.

For anything involving your vocal technique, song choices, recordings, or creative projects, I ask that those questions be saved for your lesson time. This includes:

• Sending music for feedback

• Asking for advice on vocal or artistic decisions

• Requesting review of recordings, mixes, or song ideas

• Coaching questions related to technique, songwriting, or performance

I absolutely love supporting your musical journey, and I want to give your questions and artistry the full focus they deserve. That level of thoughtful attention is best provided during our dedicated time together, where we can work through things in real time with care and clarity.

 

Need urgent help between sessions?
If you have a time-sensitive need — such as a last-minute audition or a song heading into final production — feel free to reach out to see if I have additional availability that week for a paid add-on session. I’m always happy to support when possible.

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Instructor's Right to Terminate

The instructor reserves the right to terminate lessons if necessary under the following conditions:​

• Disruptive or disrespectful behavior.

• Non-compliance with studio policies.

• Health or safety concerns.

Termination will be communicated in writing, outlining the reasons and any applicable details regarding tuition fees. In the event of a termination as a consequence of the student's behavior - there will be no refunds issued - including and not limited to make-up lessons.

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Examples of Disrespectful or Disruptive Behavior Include (but are not limited to):

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1. Inappropriate Attire or Setting:  Attending lessons in visibly inappropriate clothing (e.g., pajamas, robes, undergarments), or joining lessons from distracting or unsuitable environments (e.g., lying in bed, loud public spaces).

2. Lack of Preparedness or Engagement:  Repeatedly joining lessons late, unprepared, or without necessary materials, or displaying disengaged behavior such as texting, multitasking, or leaving the camera off without explanation.

3. Unprofessional Communication:  Using a disrespectful tone in emails or lesson interactions, such as abrupt messages with no greeting or courtesy, or making inappropriate jokes or comments during sessions.

4. Failure to Follow Instruction or Studio Policies:  Consistently disregarding assigned exercises, refusing redirection, or attempting to negotiate or ignore clearly stated studio guidelines.

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Communication

Preferred Methods of Contact:

• Email:

  • For general inquiries, lesson scheduling, and administrative matters, please email:

    • wildemusicacademy@gmail.com

    • info@wildemusicacademy.com

• Phone & Text:

  • You may call or text  directly at +1 856-523-3411 for urgent matters or quick questions. You will receive communications through an assistant in charge of customer service. 

  • Please note that I am often teaching - and out of respect for my students - I do not answer calls or messages during lesson times. 

• WhatsApp:

  • For WhatsApp communication, please contact me to receive my WhatsApp information. This platform is available for messaging or calls and is a convenient option for international students or those who prefer using it.

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Agreement To Terms -

It is imperative that each student completely understands and agrees with the policies of Wilde Music Academy.  Initial and continued enrollment in lessons indicates the acceptance of the policies of Wilde Music Academy.